Results and Conclusions of the Valchromat Satisfaction Survey 2022/2023

We have revealed the results of Valchromat’s satisfaction surveys for the 2022/23 financial year. The results revealed an impressive level of satisfaction among customers, with 88% stating that they would recommend Valchromat.

The surveys, which involved a wide customer base from various markets, highlighted the most valued features and certifications. Here are the main results:

Most valued characteristics ranked in order of importance (top 5):

  1. Coloured throughout: This unique feature of Valchromat has been rated the most highly by customers.
  2. Ease to machine: The ability to work easily with Valchromat products received high praise.
  3. Non-toxic: Concern for safety and the environment led customers to appreciate the non-toxicity of Valchromat products.
  4. Mechanical strength: The durability and strength of Valchromat panels was highlighted as a significant satisfaction factor.
  5. Tool friendly: The low abrasiveness of Valchromat panels was an important aspect for many customers.

Most valued characteristics ranked in order of importance:

  1. EN 71-3 Toy safety: This certification, which certifies the safety of products for use in toys, was rated as the most valued by customers.
  2. CE Marking: Compliance with the strict standards of the European Union was also highly appreciated by customers.
  3. ISO 9001: The ISO 9001 quality certification reinforces Valbopan’s commitment to excellence in production.
  4. PEFC (PEFC/13-31-027): PEFC certification, which promotes sustainable forest management, was valued by customers concerned about environmental responsibility.

In addition to the features and certifications, customers highlighted other attributes that they value:

  • Colour palette: The variety of colours available has allowed customers to choose products that meet their needs.
  • Variety of thicknesses: The availability of different panel thicknesses offers flexibility in various applications.
  • Coloured throughout: Once again, uniform colouring was mentioned as a unique and valuable feature.
  • Variety of dimensions: The ability to find Valchromat panels in various dimensions made it easy to incorporate them into different projects.

The results of the satisfaction surveys reflect Valchromat’s ongoing commitment to quality, innovation, and customer satisfaction. With an impressive 88% recommendation rate, Valchromat continues to be the preferred choice for those looking for high-quality, sustainable products.

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