Results and Conclusions of the Valchromat Satisfaction Survey 2021/2022

Valbopan has a Quality Management System with the purpose of optimising its resources, increasing overall productivity, improving the satisfaction of its customers’ needs and expectations and involving its employees in organisational improvement projects.

The analysis of the results allowed us to conclude that:

88% of customers would recommend Valchromat

Most valued characteristics:

o Colour palette – 93%

o Mechanical resistance – 85%

o Water repellent properties – 83%

o Fireproof characteristic – 78%

Another point analysed was the relationship between distributors and their market managers, and the indicator was very positive, 4.5 out of 5.

We continue to work to reinforce the positive points, whether from a technical, communication or organisational point of view.

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