At Valbopan, we believe that listening to our customers is essential in order to continue evolving. With this in mind, we carried out the Valchromat Customer Satisfaction Survey 2025, an initiative that allowed us to gather direct feedback on the experience with our products, services and team.
The analysis of the responses shows that customers continue to recognise the quality and performance of the material, highlighting among the most valued aspects of Valchromat:
- uniform panel colour
- ease of machining and cutting
- strength and durability
- commitment to sustainability
The product certifications, such as FSC®, PEFC™, CE Marking and CARB ATCM Phase II, are also considered important factors that reinforce the credibility and trust in the brand.
Regarding availability and delivery times, the overall perception from customers is positive, reflecting a favourable evaluation of the service provided and our ability to respond to market needs.
Another important point of the survey was the evaluation of the commercial team’s support, including aspects such as response time, follow-up and problem resolution, which are essential for maintaining a close and efficient relationship with our partners.
An NPS of 68.4% confirms customer confidence
One of the most relevant indicators of the survey is the Net Promoter Score (NPS), which measures the level of satisfaction and the likelihood of customers recommending the brand.
The result obtained was 68.42%, placing Valchromat in the so-called “quality zone”, a level that reflects strong confidence from customers in both the product and the brand.
This value represents an improvement compared to the previous year, reinforcing the positive evolution of customer perception regarding Valchromat.
Continuing to improve
Despite the positive results, the survey also helps identify opportunities for improvement, which are essential to further enhance the customer experience and strengthen the quality of the service provided.
To all customers who participated in this survey, we would like to express our sincere thanks. Your feedback is fundamental for us to continue evolving, improving our processes and strengthening the relationship of trust that we build together.
