The 2024 satisfaction surveys gathered valuable feedback on our customers’ experiences with Viroc and Valchromat products. The questions explored technical features, services, communication, and technical support, aiming to identify strengths and areas for improvement. The results reinforce the connection between the two brands and their customers.
The responses came from diverse markets such as Germany, France, Portugal, the UK, Belgium, Spain, and many others. This diversity highlights the relevance of Viroc and Valchromat products in different contexts and applications.
Valchromat: Trust and Versatility
- Strengths: Customers valued the colour palette, thickness variety, and through-thickness colouring, attributes that highlight the product’s versatility and aesthetic appeal.
- Overall Results: The satisfaction index (NPS) was 61%, reflecting user loyalty and trust.
- Areas for Improvement: Customers pointed out potential improvements in transportation, order confirmation times, and communication regarding changes or delays in deliveries.
Viroc: Durability and Innovation
- Strengths: Durability, application versatility, and suitability for outdoor use stood out as the most appreciated attributes.
- Overall Results: The NPS reached 67.5%, reinforcing Viroc’s position as a robust and innovative solution for various applications.
- Areas for Improvement: Colour consistency and logistical efficiency were highlighted as areas to improve.
The Brands’ Commitment
The results underline the importance of listening to customers in order to adjust products and services to their needs. Both Viroc and Valchromat have been taking concrete actions, such as reviewing logistical processes, improving communication, and developing new educational materials.
We thank all participants for their valuable contributions and reaffirm our commitment to offering solutions that exceed market expectations.
